Simple plans, priced in Canadian dollars
Start free. Move up when you need more clients, more people or more capability. Every limit and every feature is listed below, and the same limits are what the product enforces.
For providers that look after other companies. Limits count the clients you take on and the technicians who work them.
Free
$0per month
No card required
This plan allows up to 1 seat.
Two client organizations and one technician, with the whole service desk.
- 2 client organizations
- 1 technician seat
- 50 assets
- 50 AI credits / month
Starter
$265per month
$109 base + 4 × $39
Adds SLA targets, projects, commission tracking and a starter catalogue.
- 15 client organizations
- 10 technician seats
- 1,000 assets
- 1,000 AI credits / month
Growth
$419per month
$199 base + 4 × $55
Adds business-hours SLAs, Microsoft 365 email and full catalogue control.
- 50 client organizations
- 25 technician seats
- 5,000 assets
- 5,000 AI credits / month
Scale
$615per month
$339 base + 4 × $69
Unlimited clients and seats, your logo in the portal, five custom domains.
- Unlimited organizations
- Unlimited technician seats
- 25,000 assets
- 15,000 AI credits / month
Enterprise
Custom
Priced for your organization
Single sign-on, full white-label, no limits. Priced for your practice.
- No limits
- Entra ID / Google SSO
- Solidlio attribution removed
- Unlimited AI credits
| Capability | Free | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| Client organizations | 2 | 15 | 50 | Unlimited | Unlimited |
| Technician seats | 1 | 10 | 25 | Unlimited | Unlimited |
| Users per organization | 5 | 15 | 25 | 50 | Unlimited |
| Assets | 50 | 1,000 | 5,000 | 25,000 | Unlimited |
| Contracts | 0 | 10 | Unlimited | Unlimited | Unlimited |
| Active projects | 0 | 5 | 15 | Unlimited | Unlimited |
| AI credits / month | 50 | 1,000 | 5,000 | 15,000 | Unlimited |
| Project management | Not included | Included | Included | Included | Included |
| Change management | Not included | View | Basic | CAB | Advanced |
| SLA management | Not included | Basic | Advanced | Advanced | Advanced |
| Email integration | Not included | Not included | Microsoft 365 | + Gmail / IMAP | + Gmail / IMAP |
| Catalogue control | Not included | Limited | Full | Full | Full |
| Custom branding | Not included | Not included | Not included | Logo | Full |
| Custom portal domains | 0 | 0 | 0 | 5 | Unlimited |
| Verified sending domains | 1 | 2 | 5 | 10 | Unlimited |
| Roll-up reporting | Not included | Not included | Not included | Basic | Full |
| Commission tracking | Not included | Included | Included | Included | Included |
| API access | Not included | Not included | Included | Included | Included |
| SSO (Entra ID / Google) | Not included | Not included | Not included | Not included | Included |
| White-label (attribution removed) | Not included | Not included | Not included | Not included | Included |
What every plan includes, starting with Free
These are not trials. They work on the free plan and keep working.
- Ticketing and queues
- Customer portal
- Knowledge base
- Invoicing and payments
- Credit notes
- Quoting
- Purchasing and expenses
- Time tracking
- Document signing
- Audit trail
- Privacy and data rights
- Co-management with providers
- Monitoring and RMM connectors
- GLPI sync
- Sites, networks and IP addresses
- Scheduling
- Notifications
- Product catalogue and storefront
- Multi-currency
Trials, upgrades and limits
- Trial
- 14 days on every paid plan below Enterprise. The free plan is free for as long as you use it.
- Upgrading
- Self-serve, prorated to the rest of your billing period. New limits apply as soon as payment goes through.
- Downgrading
- Applied at renewal, through support, so you keep what you paid for. Nothing is deleted when a plan gets smaller; you stop being able to add more.
- Hitting a limit
- The product tells you which plan lifts the limit and what it costs, and whether you can buy it yourself or need to ask your administrator.
- Annual billing
- Priced lower per month than monthly on every paid plan. Ask us for the annual figure.
- Currencies
- Prices are in Canadian dollars. USD and EUR list prices exist for the plans that carry them.
- Missed payments
- An account that is cancelled, past due or suspended drops to the free plan, limits and features together.
- Managed clients
- A client with no plan of its own uses its primary provider's plan, and can buy its own at any time without the provider being involved.
Before you pick a plan
Which plan family do we buy on?
A provider that looks after other companies buys an MSP plan; a business running its own IT buys a business plan. The limits mean different things on each: an MSP plan counts client organizations and technician seats, a business plan counts your own organizations and users.
How are seats counted?
One seat is included in the base price; each additional seat is the per-seat price shown. On MSP plans a seat is a technician. On business plans a seat is a user. People who only use the end-user portal, such as a client's staff raising requests, do not need a seat.
What is included on every plan?
Included on Free and every plan above it: ticketing and queues, customer portal, knowledge base, invoicing and payments, credit notes, quoting, purchasing and expenses, time tracking, document signing, audit trail, privacy and data rights, co-management with providers, monitoring and rmm connectors, glpi sync, sites, networks and ip addresses, scheduling, notifications, product catalogue and storefront, multi-currency. Paid plans add capacity and the capabilities in the comparison table.
Is there a discount for annual billing?
Yes. Every paid plan is priced lower per month when billed annually. Contact us for a quote.
What does Enterprise include?
No limits on organizations, seats, assets or AI credits, single sign-on with Microsoft Entra ID or Google Workspace, and the Solidlio attribution removed from your portal and emails. It is priced for the size of your practice or organization.
What about support?
Support is by email and phone, from people who run an IT practice themselves. Response-time commitments can be discussed on Enterprise.
Not sure which plan fits?
Tell us how many clients, technicians and devices you have and we will point you at the right one. No pressure to pick the bigger number.
A 30-minute walkthrough against your own workflow. No slides.