Identity and directory
Sign in with the accounts your people already have. Directory groups set roles, and leavers lose access automatically.
- Microsoft Entra ID
- Google Workspace
- Okta (directory provisioning)
- Sign in with Apple (mobile)
Integrations
Connected to the tools you already run
Your mailboxes, your monitoring, your accounting package and your distributors' price lists, connected once and mapped to every client you manage. Everything on this page is available today.
Microsoft 365
Shared mailboxes become ticket queues, replies go out from your own address, documents link from SharePoint, alerts land in Teams, and Outlook calendars sync both ways.
- Exchange Online
- SharePoint
- Teams
- Outlook Calendar
Google Workspace
Single sign-on, directory sync, and a Gmail inbox that feeds supplier invoices into purchasing.
- Google SSO
- Directory sync
- Gmail
Accounting
Invoices, payments, credit notes, customers, items, vendors, bills and purchase orders, kept in step both ways with tax and currency intact.
- QuickBooks Online
Monitoring and remote management
Alerts arrive on the right client and machine, devices import into the asset register, and a remote session starts from the ticket.
- ConnectWise Automate
- ConnectWise ScreenConnect
- Zabbix
Cloud
Azure subscriptions, resources, networks and monthly cost for each client, alongside their on-premises estate.
- Microsoft Azure
Other service desks
Tickets sync both ways; assets, software, contacts and suppliers come across.
- GLPI
Distributors and product data
Live cost and stock from your distributors, with product photos and specifications filled in.
- Ingram Micro
- TD Synnex
- Icecat
Payments and signatures
Card, Canadian pre-authorised debit, US bank debit and SEPA, with payouts to the MSP that made the sale. Electronic signature built in, or through BoldSign.
- Stripe
- BoldSign
Documentation
Step-by-step guides captured in Scribe appear inside the knowledge base.
- Scribe
Anything else
Signed webhooks for every ticket, billing and asset event, with delivery history and retries, plus an API for your own tooling.
- Webhooks
- REST API
Everything else
Webhooks and an API for the rest
For the tools there is no connector for yet.
- What is sent
- Ticket, SLA, billing, asset and co-management events, as they happen.
- How you can trust it
- Every delivery is signed so the receiving system can verify it came from Solidlio, and old deliveries cannot be replayed.
- When it fails
- Failed deliveries are retried, and the full delivery history is visible in the product.
- API
- Available on Growth, Scale and Enterprise (Professional and above for businesses). Keys are issued and revoked by an administrator and every use is logged.
Questions
What integrators ask
Does one connection cover all of our clients?
Yes. A single Microsoft 365, monitoring, GLPI or QuickBooks connection is mapped to your clients once, and every record it brings in lands in the right client's account rather than in a shared pile.
What if our tool is not on the list?
Outbound webhooks send signed events for tickets, billing, assets and more to any address you control, with delivery history and retries you can see in the product. Paid plans also include API access for your own tooling.
How are integration credentials stored?
Encrypted at rest. Once saved, a credential is never shown again; the product only reports whether one exists and whether it is working.
Which accounting systems are supported?
QuickBooks Online, both ways, covering invoices, payments, credit notes, customers, items, vendors, bills and purchase orders, with sales tax and currency carried across. Xero and Sage are not connected today.
Can we import from our current PSA or RMM?
GLPI syncs both ways today. For ConnectWise Manage, Autotask, Halo PSA, Datto RMM, NinjaOne there is no live connector; the migration guide sets out what can be imported from a file export and what cannot.
Is anything here a roadmap item?
No. Everything on this page is available now. Tools that are not connected are listed by name in the answers above so you can plan around them.
Connect one system and watch where the records land.
Every connector works on the free plan. Bring your Microsoft 365 tenant or your RMM to the demo and we will connect it live.
Book a demo Monitoring and RMM in detail
A 30-minute walkthrough against your own workflow. No slides.